If your report does not generate successfully, your files cannot be processed, or you accidentally purchased the wrong product and have not used it, please contact us within 7 days and we will provide a refund.

If you are unhappy with your report, contact us at contact@magmindlab.com within 7 days and we will review your request fairly.

Refunds are not available because the report identifies evidence gaps, highlights areas needing further evidence, or because an organisation, assessor, clinician or government decision-maker reaches a different outcome than hoped for.

MagMindLab provides information organisation and evidence preparation tools. Purchase of a report does not guarantee eligibility, approval, funding or any specific outcome.

For early access testing periods, additional goodwill refunds may be offered at our discretion.